FAQs

Are you planning to take a tour with us? Already booked? Arriving in Orkney by Cruise Ship as a Shore Excursion visitor, on a day trip or here for an extended stay? Whether you are considering one of our ‘Book Now Highlights tours’ or a tailor made bespoke package, you will find the answers to our most frequently asked questions on this page. If you can’t find the information you require, please contact us at any time and we will be happy to help.

 

What’s included in the price?

The tour and the services of a professional driver-guide.

Meals, drinks and refreshments, apart from chilled bottled water, are not included in your ticket price. We believe in giving you the choice to suit your budget. Alternatively feel free to bring your own packed lunch for day tours.

With the luxury of a Bespoke Tour, we can include coffee and/or lunch stops in your itinerary, but this would be at your own cost.

Does GoOrkney operate all year round?

We operate Bespoke tours and our Corporate service all year round.

Our Highlights Tours are only available on specific days from May to September. Please check the availability calendar.

Please contact us directly if you have an unusual or complicated agenda, we will try to accommodate your request if we can.

Where does the Highlights Tour leave from?

You will be met by the Driver/Guide from the pickup point at The Travel Centre, West Castle St, Kirkwall, KW15 1GU. Details are available on the following link: https://www.bing.com/local?lid=YN1029x11914293144776059141&id=YN1029x11914293144776059141&q=Visit+Scotland&name=Visit+Scotland&cp=58.98310470581055%7e-2.96174693107605&ppois=58.98310470581055_-2.96174693107605_Visit+Scotland

I don’t know where I will be staying yet; can I organise a pickup after I book?

Yes. We offer personal pick-ups for all our Bespoke tours. If you require to change your pick-up point after booking please contact us directly and we will be happy to help you.

Why are some dates in the Calendar shown as ‘Highlights Tours’?

Our ‘Highlights Tour’ is offered on a book now, per seat basis and on dates where Cruise Ships are visiting Orkney. These tours are not exclusive to Cruise Ship passengers and can be booked online up 1 hour before the tour.

Can I arrange a bespoke tour on a calendar day which shows a ‘Highlights Tour’?

Yes, Bespoke Tours can be arranged on any day where the calendar shows availability, including ‘Highlights Tours’ dates (where no ‘Highlights Tour’ bookings have been taken). As we offer the ‘Highlights Tour’ on a per seat basis, please contact us for latest availability.

Can I reserve a specific seat on the Highlights Tour?

Sorry, no. All seats are allocated on a first come, first served basis. Please be assured that all seats have ample leg room and visibility.

Are there breaks on tour?

We want you to enjoy the very best Orkney has to offer and we believe the best way to do this is to get you off the bus as often as we can. We ensure this with a mixture of photo stops and comfort breaks.

What should I wear?

The weather in Orkney is changeable, even in summer. Please wear sensible footwear as the ground we visit is often uneven and may be slippery. Layering of clothes is recommended and another sensible precaution is to carry light waterproof clothing. If prepared, you will have a great time, no matter the weather.

We do not offer refunds due to bad weather.

Can I take luggage with me?

Highlights tour: limited to one small rucksack or bag per person.

Bespoke and Corporate: additional luggage can be facilitated by prior arrangement. Please advise at time of booking.

Is your vehicle wheelchair accessible?

Unfortunately our vehicle is not equipped for wheelchair users who require to remain seated in their wheelchair when boarding, alighting from or travelling in the vehicle. Our vehicle is equipped with wide side access doors, can accommodate a folding wheelchair and may be accessible for wheelchair users who, with minimal assistance are able to transfer themselves to and from a vehicle seat. If you are a wheelchair user, have limited mobility or require assistance in any way, please contact us prior to booking to discuss.

What about insurance?

GoOrkney maintains insurance meeting all statutory requirements, we strongly recommend that passengers hold comprehensive and suitable travel, medical and cancellation insurance to cover their period of travel.