Booking Terms & Conditions

Terms and Conditions – Highlights Orkney Tours

Payments

As several of Orkney’s sites and attractions now require advanced booking, particularly during peak times, GoOrkney requires full payment at the time of online booking. Our booking system allows individual guests to book online, however please be aware that tours will only proceed with a minimum of two guests.

Vehicle occupancy

  • Minimum 2 persons; maximum 7 persons. Luggage limited to 1 x small bag/day rucksack per person.

Cancellation Policy

  • Cancellation more than 4 weeks prior to the tour date – 50% refund (less fees)
  • Cancellation less than 4 weeks prior to tour date – No refund

In the rare and unlikely event of a cancellation resulting in only 1 unrelated guest remaining booked on the tour, this guest will be contacted by GoOrkney and offered an option to purchase a second seat, transfer the booking to another date or offered a full refund.

GoOrkney cannot be held liable for adverse weather, travel disruption or delay or other unforeseen circumstances which result in guests being unable to attend for the start of their tour. In such circumstances, guests are advised to contact GoOrkney in the first instance where we will endeavour to assist with rescheduling the tour. Where delaying or rescheduling is not possible, or guests have limited time on Orkney, such as Shore Excursion Guests visiting for 1 day, the cancellation policy above will apply, and guests will be referred to their respective Travel Insurance arrangements to seek compensation.

GoOrkney retain the right to make minor amendments to itineraries in response to local conditions to ensure that tours run smoothly and safely.

Travel Insurance advice

GoOrkney strongly recommend all guests obtain comprehensive Travel Insurance for themselves and their group. GoOrkney will not be responsible for any losses, injuries or damage out with our control or as a result of activities or behaviour which is careless, reckless or contrary to safety advice.

Many of the sites you will visit are thousands of years old and whilst well maintained, can still be hazardous if safety advice is not adhered to.  You will enter all sites at your own risk. GoOrkney will not accept liability for injury or damage sustained by guests entering sites and structures.

Dietary Requirements/Allergies

The consumption of food and beverages except water are not permitted to be consumed within the vehicle. Guests are asked to notify GoOrkney prior to attending the tour of any foodstuffs carried on to the vehicle, particularly where they may be associated with allergies such as peanuts, dairy products, etc. GoOrkney also requests that guests who suffer from allergies, particularly those which are food related, notify GoOrkney prior to the commencement of the tour. GoOrkney cannot be held responsible for health issues or allergic reactions as a result of exposure to foodstuffs of other products carried on board by guests.

Fitness/Mobility

All sites visited on the Highlights and Highlights Plus Tours are accessible for guests with reasonable physical mobility. Mobility aids such as electric buggies are available at Skara Brae but in limited supply so their use cannot be guaranteed. Sorry, but at present GoOrkney are unable to offer a wheelchair accessible vehicle.

Clothing

Guests are reminded to ensure they are appropriately dressed for the weather and sites such as warm clothing, waterproof/windproof outer garments and suitable footwear.

Pets/Assistance Dogs

Sorry, no pets are permitted on the vehicle except for assistance dogs.

Smoking Policy

Smoking, or the use of electronic vaping devices are not permitted in the vehicle. Many sites also restrict such use but if required, GoOrkney can advise on smoking/vaping facilities at the time of booking. The tour itinerary is designed to allow time for comfort breaks and photo opportunities.

Right to Refuse Service

GoOrkney wish to ensure that all guests can experience the wonderful sites and activities in Orkney in a safe, friendly and professional environment. GoOrkney are therefore obliged to refuse to provide a service or ongoing service to guests who are violent, abusive or offensive to staff, other guests or site staff, or who conduct themselves in a disorderly manner so as to cause or be likely to cause nuisance, injury or damage to any other person or property. In such circumstances where services to a guest are refused or revoked, the guest/s responsible will forfeit the full cost of the tour and may also be liable for any injury or damage caused. They will also be responsible for any ongoing or return transport arrangements.

 

Terms and Conditions – Bespoke Tours

Payments

As several of Orkney’s sites and attractions now require advanced booking, particularly during peak times, GoOrkney require a non-refundable deposit at the time of booking confirmation as below. Full payment must be made not later than 6 weeks prior to the tour date.

Non-Refundable Deposit

  • Standard Itinerary Tours – £70 per person
  • Exclusive Vehicle Use/Tailored Tours – £200 per tour

Vehicle occupancy

  • Standard Tours – Minimum 2 persons; maximum 7 persons. Luggage limited to 1 x small bag/day rucksack per person.
  • Exclusive Vehicle Use/Tailored and Executive Tours – Minimum 1 person; maximum 7 persons. Additional luggage facilities by prior arrangement at time of booking.

Cancellation Policy

  • Cancellation more than 6 weeks before the tour date – full refund (not including the non-refundable deposit or fees)
  • Cancellation between 6 weeks and 4 weeks prior to the tour date – 50% refund (not including the non-refundable deposit or fees)
  • Cancellation less than 4 weeks prior to tour date – No refund

GoOrkney cannot be held liable for adverse weather, travel disruption or delay or other unforeseen circumstances which result in guests being unable to attend for the start of their tour. In such circumstances, guests are advised to contact GoOrkney in the first instance where we will endeavour to assist with rescheduling the tour. Where delaying or rescheduling is not possible, or guests have limited time on Orkney, such as those visiting for 1 day, the cancellation policy above will apply, and guests will be referred to their respective Travel Insurance arrangements to seek recompense.

GoOrkney retain the right to make minor amendments to itineraries in response to local conditions to ensure that tours run smoothly and safely.

Travel Insurance advice

GoOrkney strongly recommend all guests obtain comprehensive Travel Insurance for themselves and their group. GoOrkney will not be responsible for any losses, injuries or damage out with our control or as a result of activities or behaviour which is careless, reckless or contrary to safety advice.

Many of the sites you will visit are thousands of years old and whilst well maintained, can still be hazardous if safety advice is not adhered to. You will enter all sites at your own risk. GoOrkney will not accept liability for injury or damage sustained by guests entering sites and structures.

Dietary Requirements/Allergies

Where relevant, please advise GoOrkney of any dietary requirements at the time of booking, particularly any food allergies.

The consumption of food and beverages other than water (or complementary refreshments provided by GoOrkney) are not permitted to be consumed within the vehicle.

Fitness/Mobility

Guests are advised that some sites and activities may be less accessible to those with restricted or limited fitness or mobility and where relevant, should notify GoOrkney at the time of booking. GoOrkney will where possible, assist such guests in developing a suitable itinerary that maximises the guest experience. Unfortunately, at present, GoOrkney are unable to offer a wheelchair accessible vehicle.

Clothing

Guests are reminded to ensure they are appropriately dressed for the weather and sites such as warm clothing, waterproof/windproof outer garments and suitable footwear.

Pets/Assistance Dogs

Sorry, no pets are permitted on the vehicle except for assistance dogs.

Smoking Policy

Smoking, or the use of electronic vaping devices are not permitted in the vehicle. Many sites also restrict such use. If required, GoOrkney can advise on smoking/vaping facilities at the time of booking.

Right to Refuse Service

GoOrkney wish to ensure that all guests can experience the wonderful sites and activities in Orkney in a safe, friendly and professional environment. GoOrkney are therefore obliged to refuse to provide a service or ongoing service to guests who are violent, abusive or offensive to staff, other guests or site staff, or who conduct themselves in a disorderly manner so as to cause or be likely to cause nuisance, injury or damage to any other person or property. In such circumstances where services to a guest are refused or revoked, the guest/s responsible will forfeit the full cost of the tour and may also be liable for any injury or damage caused. They will also be responsible for any ongoing or return transport arrangements.